Certificate 4 in Frontline Management
Course 17822 CRICOS Code 063915B |
Apply now for this course
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Duration
0.5 year full-time
Locations, tuition fees and intakes
Additional costs for uniforms, equipment, textbooks and materials (if applicable) range from A$300 - A$1,000 per course.
Campuses in Sydney |
2010 |
2011 |
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Intakes* |
Fees^ |
Intakes* |
Fees^ |
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| Bankstown | Feb, Jul | A$5,030 | ||
| Baulkham Hills | Feb | A$5,030 | ||
| Blacktown | Feb, Jul | A$5,030 | ||
Campuses outside Sydney |
2010 |
2011 |
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Intakes* |
Fees^ |
Intakes* |
Fees^ |
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| Griffith | Feb | A$5,030 | ||
| Wollongong West | Feb | A$5,030 | ||
*Intakes shown in red have already been filled
^Fees per course
Description
You will learn how to provide leadership and guidance to others and to take responsibility for the effective functioning and performance of a team and its work outcomes.
Career Opportunities
Working as a team leader, or in a supervisory or line management position
Articulation
When you finish this course you can apply to do Diploma of Management (17831) or other Diploma qualifications in the Business Services Training Package such as business, marketing or human resources.
In addition, depending on units/electives completed in this course, you may be eligible for advanced standing in other courses and other Training Package qualifications .
Entry Requirements
- Year 12 or equivalent or prerequisite: Certificate 3 in Frontline Management (17821) or relevant qualification
- Academic IELTS 5.5 or TOEFL (iBT) 51 or Certificate 3 in English for Further Study at TAFE NSW or equivalent
Exit Points
N/A
Course Structure
To receive the Certificate 4 in Frontline Management students must complete 4 core units and 6 elective units.
Core Units
- Show leadership in the workplace
- Implement operational plan
- Monitor a safe workplace
- Promote team effectiveness
Elective Units
The full range of elective units is listed below. Elective units actually offered may vary between each semester and campus, and will depend on a number of considerations including the packaging rules for the qualification and demand for the unit.
- Coordinate business resources
- Make a presentation
- Coordinate implementation of customer service strategies
- Address customer needs
- Implement customer service standards
- Report on financial activity
- Implement workplace information system
- Promote innovation in a team environment
- Maintain business technology
- Implement continuous improvement
- Lead and facilitate offsite staff
- Promote products and services
- Manage projects
- Establish networks
- Analyse and present research information
- Identify risk and apply risk management processes
- Establish effective workplace relationships
- Develop work priorities
- Write complex documents
Additional Information
Click here for further general information about qualifications, articulation, facilities and equipment, assessment methods and Recognition of Prior Learning (RPL).
Course information and offerings are subject to change at any time.
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